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GENERAL
Rivet is unavailable in my location
Why have I not received the verification link on my email?
I've changed my number and am unable to access my account.
Why can I not change the phone number associated with my account?
PROFILE
How are Rivet profiles created?
Can I choose which profile details are highlighted?
Can I edit my profile after it's created?
I do not like the image and/or content generated by Rivet.
How much of the information I shared during the voice conversation will be used publicly?
Why should I share my social screenshots?
Which apps and what part of these profiles should I screenshot?
I found someone on the platform. Can I stay on the platform only as a Matcher?
SOCIAL MATCHING
What is Social Matching?
Why are other people matching me with someone?
How does Rivet recommend pairs for Social Matching?
What if I don't want to be paired with someone for Social Matching?
Will someone know whether I said yes/no to a pair while Social Matching a pair?
Can I see who recommended that I match with someone?
Can I invite friends to help match me?
Can I try Social Matching for myself?
Why does it say Social Matching is paused for me?
Why do some recommendations come with Pink Hearts and a Social Matching Score while others have Golden Heart and don't have a score?
Are there any limits on Social Matching? How many pairs can I review in a day?
VERIFICATION
What is a 'Selfie Verification'?
Why should I verify my email?
PURCHASES AND KARMA
What is Karma?
What do I do if I don't have enough Karma for something I need?
Can I redeem Karma?
I do not see my recently completed purchases on the app.
SAFETY & REPORTING
How do I report someone?
How do I know if action has been taken on my report?
What's your policy on abuse within the app and outside?
How is my data protected? How do you use it?
APPEALING A BAN
How do I appeal a warning, suspension, or ban?
DATA AND ACCOUNT MANAGEMENT
How do I request my data?
How do I delete my account?
Help Center | Rivet Dating
SOCIAL MATCHING